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Mark Goulston


Mark Goulston

Mark Goulston is the Co-Founder of Heartfelt Leadership, a global community whose Vision is a World led by leaders that Dare to Care and whose Mission is Identifying, Celebrating, Developing, Empowering, Impassioning and Emboldening Heartfelt Leaders to support each other in changing the world for the better. Mark is the author of Just Listen and co-author of Real Influence: Persuade Without Pushing and Gain Without Giving In.


Recent Posts

Why Sales Prospects Avoid You: You Talk Too Much

Do I talk too much?

Once I start talking, I just can’t seem to stop. Even noticing people’s discomfort doesn’t stop me. I somehow don’t care enough. My problem sank in when my boss told me that some of my clients won’t work with me because “I suck the air out of the room” with my pontification. Do I need some sort of personal stop sign?

I don’t need a stop sign. I need a traffic light.

Top Performers: Do You Share Your Secret Sauce?

Shortly after the publication of my book,"Just Listen" Discover the Secret to Getting Through to Absolutely Anyone, I gave a presentation to a financial services company that prides themselves on understanding their client's needs because they said they wanted to improve their listening skills.

In such presentations in addition to providing something didactic, I like to facilitate discussion and sharing of best approaches from the participants. I also ask that top performers be forthcoming with the best techniques they have learned.

Two thirds of the way through my presentation I explained a few of the approaches from my book they could use. After I finished making my points, one person pointed out that what I had suggested was exactly an approach that the most successful person in the group used, but never shared with others.

Disruptive Innovation... It Sounds Complicated.

Stop the Relationship Building Blabber and Get to the Point

You’ve heard all this talk about building relationships. I hate to say it, but that’s not the priority. Building relationships is secondary to building business.

What's the Difference Between Self-Esteem and Self-Confidence?

People often confuse the terms self-esteem and self-confidence. Self-confidence is believing in your competence and your ability to do something. Self-esteem is believing in your goodness. You build self-esteem the old-fashioned way, you e-a-r-n it... through dedication, effort, and sacrifice in the service of others. Self-esteem is the measure for how content you feel at the end of your life.

If Your Market Doesn't Care, Your Product Doesn't Matter

If you are innovating a process, a service, or a product, and your market doesn't care, it doesn't really matter. Here's a four point checklist to help make your next innovation successful...

Look Before You Leap: 10 Tips for Making Great Hires

Making great hires is a challenge. When you're in a rush, hastiness gets in your eyes and your ears.

Too often when we are overly enthusiastic about an undertaking, growing an organization or a company, we may enter into partnerships or hire people based on what they say they can do, before we check it out. Part of that is because we are just too eager to move forward, don't want to confront someone about what they say (i.e. imply they are lying) or are just too A.D.D. to have the patience.

How to Give a Meaningful "Thank you"

Forget the empty platitudes; your star employee is not a "godsend." They are a person deserving of your acknowledgment and worthy of appreciation and respect. When was the last time you thanked them — really thanked them?

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